General terms and conditions
This site is owned and operated by Argyll Pictures which is a wholly owned division of Pictureframes Ltd trading as Argyll Pictures ("Argyll Pictures", "we" or "us"). Our registered office address is: 22d Wincombe Business Park, Shaftesbury, Dorset, SP7 9QJ. The company is registered in England under number 3817590 and its VAT Number is GB817883391. If you want to ask us anything about these terms and conditions or if you have any comments or complaints about our website, please contact us.
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Password/account security
You are solely responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Argyll Pictures shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
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Availability
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you.
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Ordering errors
You are able to correct errors on your order up to the point at which you click on ‘place order' on the final page of our ordering process.
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Delivery charges
Delivery charges vary depending on the type and quantity of products you order and the service you select and can only be refunded in accordance with your legal rights under the Distance Selling Regulations and other legislation. For full details of our delivery charges please refer to our Delivery Services and Charges section.
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Acknowledgment and acceptance of your order
We will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the product(s) ordered.
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Delays
Occasionally, the manufacture of your frames may be delayed. This can be for various reasons such as material shortages, import delays or higher than anticipated demand. We will, of course, make every effort to keep you informed.
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Substitution
For ready made items, in the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value. We will reimburse you for the cost of returning substitute goods that you do not wish to accept.
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Links to other websites
We have placed links on this website to other websites we think you may want to visit. We only vet some of these websites and only have control over some of their contents. Argyll Pictures cannot accept any liability in respect of the use of these websites.
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Exclusions of liability
Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Argyll Pictures or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
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Other legal notices
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions, govern your use of this website.
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Changes
We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible. Any change shall take effect from the day on which it is posted to the website.
We also reserve the right to change pricing and availability information without notice.
Should any materials normally used in the production of any of our goods or services be unavailable at the time of ordering, we will contact you and offer an alternative material of equal quality and similar in style. On these occasions, therefore designs and styles may vary slightly from those shown on the website.
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Use of this website from outside the UK
Unless otherwise specified, the materials on this website are displayed solely for the purposes of promoting Argyll Pictures' products and services available in the United Kingdom and Argyll Pictures make no representation that any products or services referred to in the materials on this website are appropriate for use in or available for delivery to other locations outside of the UK. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent that local laws are applicable.
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Law, jurisdiction and language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. These terms and conditions do not affect your legal rights.
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Currencies
All pricing in currencies other than sterling are based on estimates and not on live exchange rates. We update our rates regularly to ensure as accurate pricing in non-Sterling currencies as possible. Payment for your order must be made in sterling and, if you are paying by debit or credit card, your card will be charged in sterling.
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Amendments & returns
As soon as you realise that you need to change your order please contact us on 0845 226 7249 and one of our advisors will help you. If you amend your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (as you'll be charged the current selling price on the day you amend the order). For details about how to return items, please see our Returns Policy.
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Cancellation rights - before receipt of the goods
Under the Distance Selling regulations you have the legal right to cancel your order at any time up until eight days after your receipt of the goods. If, however, we have manufactured frames, ordered in prints, or printed a print or prints to order, we consider these to be personalised and so for items of this type you cannot cancel your order, whether the goods were delivered to you or to a third party.
Where goods are delivered to a third party (e.g. as a gift) you will only be able to exercise this right if you are able to return the goods to us.
For details of how to arrange a cancellation of an order for goods which have been delivered, please see our Returns Policy section.
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Cancellation rights
Under the distance selling regulations you have the legal right to cancel your order within seven days starting on the day following receipt of the goods, however if we have manufactured frames, ordered in prints, or printed a print or prints to order, we consider these to be personalised and so for items of this type you cannot cancel your order. Where goods are delivered to a third party (e.g. as a gift) you will only be able to exercise this right if you are able to return the goods to us. For details of how to return unwanted items, please see our Returns Policy section.
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Payment
All methods of payment, including credit cards are processed upon receipt of order. If you wish to pay by cheque, please make your cheque payable to Argyll Pictures and send it, together with a printed copy of your order to: Accounts Department, Argyll Pictures, Unit 22d, Wincombe Business Park, Shaftesbury, Dorset SP7 9QJ United Kingdom.
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Delivery Company
Orders are delivered by a variety of carriers depending on the nature and size of the consignment and the geographical location of the delivery address.
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Delivery Arrangements
When your order is ready, we will contact you to confirm your delivery date. Your delivery will not happen until you've been notified.
If you need to change your delivery for any reason please call Customer Services on 0845 226 7249.
Please note that international shipments may be subject to opening and inspection by customs authorities.
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Delays
Occasionally, delivery of your order may be delayed or postponed. We will, or course, make every effort to keep you informed and discuss revised delivery timescales.
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After Delivery
We want you to be happy with your product. If you have any issues, we have a customer help team who can be contacted on 0845 226 7249 (All cases will be dealt with in accordance with your legal rights).
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Privacy Policy
Argyll Pictures utilise the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards.
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Data Protection
Argyll Pictures is a registered data user under the Data Protection Act. We never make your personal details available to other companies for marketing purposes other than for the marketing of products and services offered within the Pictureframes Ltd group. We (and our representatives) may hold your personal details in order to process your order and/or maintain your account and/or for research purposes.
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Cookies
As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information which are stored by your browser on your computer's hard drive. Argyll Pictures has relationships with carefully selected and monitored suppliers to assist in the delivery of a high quality website. Some of these suppliers may also set cookies during your visit in order to meet contractual obligations with Argyll Pictures. These cookies do not store any personal details relating to you or your credit cards. If you do not wish to receive cookies you will not be able to use this website. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript, you will not be able to use this website.
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Keeping In Touch With You
Argyll Pictures (and representatives who supply Argyll Pictures goods and services) may also use your details to send you further information on products and services offered by the Pictureframes Ltd group, to keep you up-to-date on goods, services, new collections and promotional offers you may be interested in or for research purposes (this excludes emails about the website).
If you prefer not to receive such information or be a part of such research at any time, please email us at customer.services@argyllpictures.co.uk quoting your full name, address and postcode; or write to: Argyll Pictures, 22d Wincombe Business Park, Shaftesbury, Dorset, SP7 9QJ. Please include your name, address and postcode along with any Argyll Pictures account number or correspondence reference you may have.
Please note writing to this address (or the email address above) will not unsubscribe you from receiving email newsletters about the Argyll Pictures website. If you have registered to receive email newsletters regarding the website, you can remove your email address from the list at any time by using the links in the emails that are sent to you.
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Security Guarantee
We use Internet standard encryption technology to scramble your sensitive data when you send it to us. This process is known as SSL (secure sockets layer). We constantly update our systems to provide you with the maximum practicable level of security. Not all pages of our site are covered by this process so if you want to check whether you are in a secure area or not, look at the bottom right hand corner of your browser and if you are in a secure area, you will see a closed padlock or an unbroken key.
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Safety and Security Tips
Here are some tips to help you stay safe online:
- If you use a public computer or one shared with other people, always log out and close the browser when you complete an online session.
- Always keep your passwords private. Remember, anybody who knows your password may access your account.
- When you think of a password, try and make sure that it is at least 8 characters and a combination of letters and numbers is best.
- Do not use proper dictionary words or your name or email address, or any other personal information that can be easily obtained. We also recommend that you frequently change your password. If you need help changing your password then please, visit our Changing Your Password Help page.
- Avoid using the same password for multiple online accounts.
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Please note
We will never ask you to confirm any personal details or account details account or credit card details via email so if you receive an email claiming to be from argyllpictures.co.uk asking you to do so then please ignore it and do not respond.
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Spoof emails
Spoof or false emails are mails claiming to be from well-known companies which attempt to get the recipient to hand over sensitive information such as, account, credit card or bank details. These emails attempt to copy the appearance of a popular website or company in order to commit identity fraud.
We will never, for any reason, ask you to send us the following information in an email:
- Your National Insurance Number or VAT registration number
- Your bank account information, credit card number, PIN number or credit card security code
- Your Mother's maiden name or other information that could be used to identify you (such as your birth city or your favourite pet's name).
- Your argyllpictures.co.uk password.
If you think you've received one of these emails, or want to report one please forward it to customer.care@argyllpictures.co.uk.
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Accuracy of content
Argyll Pictures has taken, and continues to take, every care in the preparation of the content of this website. We take particular care to ensure that prices quoted are correct at the time of publication and that all products are fairly described. Orders will only be accepted however if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed exclusive of VAT. If there is packaging shown in any illustration, the packaging used may vary from that shown. All dimensions given are approximate only. We make every effort to display as accurately as possible the colours of products that appear on the website but the actual colours you see will depend on your monitor, and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product that is delivered to you. Argyll Pictures disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website to the extent permitted by applicable law. Argyll Pictures shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
The views expressed in user generated content are the opinions of those users and are not necessarily those of Argyll Pictures Ltd.
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Damage to your computer
Argyll Pictures makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and to screen out anything that may damage it. Argyll Pictures shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
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Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Argyll Pictures. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Argyll Pictures. You may not modify, distribute, replicate or re-post something on this website for any purpose.
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Limitation of Liability
Argyll Pictures (including any of its principals, servants and agents), shall not be responsible for any loss or damage as a result of any act or omission, the cause of which is outside its control. This includes, but is not exclusive to, the use of this website, loss of data, income or profit or such other losses.
In any event, Argyll Pictures shall only be liable for losses up to the cost of the purchased product(s).
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Limited Editions
Limited edition prints are of a limited number. In the event that there are no further prints available within a limited edition that you have selected, we will immediately notify you and offer you the opportunity to either choose another print from our superb selection or obtain a full refund.
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Returns Policy
Click here to view a copy of our Returns Policy.
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